Application to accepted tenant
Publish clear criteria, collect only necessary information, obtain appropriate consent, review consistently, document the landlord's decision, and move only needed information into the tenancy record.
Active tenancy
- Keep contact, lease, unit, rent, and payment history connected.
- Use durable communication without assuming a message is formal legal notice.
- Track maintenance requests, access communication, action, evidence, cost, and resolution.
- Review expiring terms, outstanding balances, open work, and missing documents.
Close the tenancy carefully
Use the province's required inspection, notice, deposit, key, and move-out processes. Preserve records with a continuing legal or tax purpose and securely delete personal information that no longer needs to be kept.