Property Operations guide

Make an inspection record useful, proportionate, and actionable

Entry and inspection rules vary by province. Confirm the permitted reason, notice, timing, form, and privacy limits before entering or photographing a rental unit.

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Jurisdiction
Canada, provincial and territorial tenancy rules vary
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Plan the inspection

  • Identify the lawful purpose and scope.
  • Give the required notice using the correct method.
  • Record date, time, attendees, and areas to inspect.
  • Avoid collecting unrelated personal information.
  • Use a consistent checklist appropriate to the property and season.

Capture condition, not commentary

Use objective descriptions, locations, measurements where useful, and date-stamped photos only when appropriate. Separate tenant communication from internal operational notes and avoid photographing personal belongings without a legitimate reason.

Create the follow-up trail

Turn observed issues into maintenance work with priority, access communication, vendor or landlord action, cost/evidence, and resolution. An inspection is not complete when the photos are uploaded; it is complete when required follow-up is recorded.

Connect the finding to the repair and resolution.

Keep evidence, cost, status, and completion attached to one request.

Explore maintenance tracking