Tenant-submitted requests
Receive maintenance details from the tenant workflow with the relevant tenancy context.
Maintenance · DwellTrack
Every maintenance request gets context, progress, and an ending
Keep the reported issue, tenant and property context, priority, status, evidence, costs, receipts, notes, and resolution attached to one job.
Priority and status
Track whether work is new, scheduled, in progress, resolved, or otherwise awaiting landlord action.
Photos and documents
Keep available maintenance evidence associated with the request rather than a separate message thread.
Costs and receipts
Connect recorded expenses and receipt evidence to the maintenance event that caused them.
Internal notes
Maintain landlord-side operational context without placing it in tenant-facing communication.
Request history
Review what was reported, when it changed, and the current resolution status.
Frequently asked questions
Can tenants submit maintenance requests?+
Yes. DwellTrack includes a tenant maintenance-request workflow connected to the relevant tenancy.
Can I attach a cost to a repair?+
Yes. Maintenance detail can include linked expenses, vendor information, amounts, and receipt availability.
Does DwellTrack decide whether a repair is urgent?+
No. Priority and status help organize the landlord's response. Safety and legal obligations require human assessment and applicable provincial guidance.
Does the feature dispatch contractors?+
No. DwellTrack records the request and operational follow-up; it does not automatically engage or supervise a contractor.
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