Build the factual timeline
- Record the rent charge and due date from the lease.
- Record each payment or credit with its effective date and evidence.
- Calculate the running balance without deleting prior entries.
- Preserve relevant tenant communication and agreed arrangements.
- Note returned, reversed, partial, or misapplied payments explicitly.
Do not turn an app status into legal notice
A DwellTrack reminder, message, balance, or maintenance status is an operational record. Use the current official form, delivery method, waiting period, and tribunal process required in the tenancy's province before taking legal action.
Resolve and close the exception
When payment arrives or an error is corrected, enter the resolving transaction and keep the original history. Issue any required receipt and update the current balance without rewriting the earlier timeline.